Comprehensive After-sales Service

Explore our professional and efficient after-sales service designed to ensure lasting performance and customer satisfaction. From consultation to training and issue resolution, we're here to support your journey with our products.

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Care Begins from Purchase

Guangdong Giessen Hardware Co., LTD. takes customer satisfaction as its responsibility, providing comprehensive after-sales service to ensure customers enjoy lasting excellent performance when using our medical casters and light to medium-duty industrial casters. Our after-sales service team is professional, efficient, and provides thoughtful support and solutions to customers.

Professional Consultation and Guidance

Whether you're in the product selection stage or facing issues during usage, our professional consulting team is always ready to support you. We will answer your questions in detail and provide professional advice to ensure you choose the most suitable product.

Pre-sales Technical Support

Before purchase, we provide comprehensive pre-sales technical support to customers. This includes detailed introductions to product specifications, performance features, installation, and maintenance, ensuring customers have a thorough understanding of the product.

Efficient Delivery Service

We prioritize timely product delivery and ensure safe and punctual delivery to customers through an efficient logistics system. Our goal is to provide customers with a seamless shopping experience.

Product Usage Training

For newly purchased products, we offer relevant usage training to ensure customers can use the product correctly and safely. This helps improve product performance and extend its lifespan.

Regular Maintenance Advice:

We provide regular maintenance advice to help customers maintain the product in good condition. This includes cleaning, lubrication, and routine inspections to ensure the product maintains excellent performance during usage.

Quick Response Issue Resolution

For issues encountered during usage, we provide quick response issue resolution services. Through remote support or on-site services, we strive to ensure customers' production is not disrupted by any problems.

Customized Solutions

For special requirements, we offer customized solutions. Our after-sales service team works closely with customers to find the most suitable solutions for their needs, ensuring the highest level of customer satisfaction.

Continuous Improvement and Feedback

We value customer feedback and continuously improve our after-sales service process. Through customer satisfaction surveys and feedback mechanisms, we strive to enhance service quality and ensure customers receive the best after-sales support.

At Guangdong Giessen Hardware Co., LTD., we consider after-sales service as an essential part of building long-term partnerships, providing more care and support to customers, and creating a better future together.

Feel free to contact us for any inquiries or assistance.

Get in Touch with Us

Reach Out for Expert Support

Have questions or need assistance with our products? Our dedicated after-sales service team is here to help. Whether you require technical guidance, product information, or support with an issue, we're just a message away. Fill out the form below, and we'll get back to you promptly with expert solutions tailored to your needs.

Get in Touch with Us

Let's Discuss Your Mobility Needs

Have questions or need assistance with choosing the right caster solutions? Fill out the form below, and our experts will reach out to you shortly. We're here to help you optimize mobility and efficiency in your operations.

Guangdong Giessen Hardware Co., LTD

Add: No. 61 Guangfu Avenue, Tongle Community, Xiaolan Town, Zhongshan City, Guangdong Province

E-mail: Giessencasters@gmail.com

Phone: +8618689355277

WhatsApp: +8618689355277

Skype: +8618689355277