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Q What if I have questions or need support after receiving my order?
A Our customer support team is available to assist you with any questions, concerns, or technical issues related to your order. You can contact us via phone, email, or live chat for prompt assistance.
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Q Can I track my order after it's been shipped?
A Yes, once your order is shipped, you will receive a tracking number via email to track the status and estimated delivery time of your shipment.
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Q Do you offer warranties on your casters?
A Yes, we provide warranties on our casters against manufacturing defects. The warranty period and terms may vary depending on the caster model.
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Q What is your shipping policy?
A We offer shipping services worldwide with options for standard and expedited shipping. Shipping costs and delivery times vary based on the destination and selected shipping method.
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Q What payment methods do you accept?
A We accept various payment methods including credit/debit cards, PayPal, bank transfers, and purchase orders for corporate clients.
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Q How can I place an order for casters?
A You can place an order directly through our website by selecting the desired casters, specifying quantities, and completing the checkout process. Alternatively, you can contact our sales team for assistance.
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Q How can I choose the right caster for my application?
A We recommend considering factors such as load capacity, wheel material, environment, brake options, and maneuverability when selecting the right caster for your needs. Our team can also assist you in making the best choice.
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Q Do you offer casters with special features like shock absorption or noise reduction?
A Yes, we have casters with special features such as shock-absorbing materials, quiet operation designs, and ergonomic enhancements for specific applications.
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Q What is the load capacity of your casters?
A Our casters come in various load capacities ranging from light-duty (up to 200 lbs) to heavy-duty (over 1000 lbs) depending on the model.
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Q Do you offer custom caster solutions?
A Yes, we provide custom caster solutions tailored to specific load capacities, sizes, and functionalities based on your requirements.
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Q What materials are your casters made of?
A Our casters are made from high-quality materials such as steel, polyurethane, rubber, and nylon, ensuring durability and reliability.
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Q What types of casters do you offer?
A We offer a wide range of casters including light-duty, medium-duty, heavy-duty, swivel, rigid, and brake casters to suit various applications.
