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Giessen Caster Solution
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Frequently Asked Questions, Your Guide to Giessen Hardware Solutions

Find answers to common queries about our caster solutions, services, and policies. Our FAQ section is designed to provide clarity and help you make informed decisions.
 

Orders and Services

  • Q What if I have questions or need support after receiving my order?

    A Our customer support team is available to assist you with any questions, concerns, or technical issues related to your order. You can contact us via phone, email, or live chat for prompt assistance.
  • Q Can I track my order after it's been shipped?

    A Yes, once your order is shipped, you will receive a tracking number via email to track the status and estimated delivery time of your shipment.
  • Q Do you offer warranties on your casters?

    A Yes, we provide warranties on our casters against manufacturing defects. The warranty period and terms may vary depending on the caster model.
  • Q What is your shipping policy?

    A We offer shipping services worldwide with options for standard and expedited shipping. Shipping costs and delivery times vary based on the destination and selected shipping method.
  • Q What payment methods do you accept?

    A We accept various payment methods including credit/debit cards, PayPal, bank transfers, and purchase orders for corporate clients.
  • Q How can I place an order for casters?

    A You can place an order directly through our website by selecting the desired casters, specifying quantities, and completing the checkout process. Alternatively, you can contact our sales team for assistance.
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Contact us
Guangdong Giessen Hardware Co., LTD
Add: No. 61 Guangfu Avenue, Tongle Community, Xiaolan Town, Zhongshan City, Guangdong Province
Phone: +8618689355277
WhatsApp: +8618689355277
Skype: +8618689355277
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